Onsite phone system expertise affiliated communications. That system can easily be upgraded to a mitel mivoice office 5000 v6 sp1 with a simple software download and swapout of the flash drive. If your brookside maintenance program or mitel swa is expired, your communications system is at risk. Now, the mitel software assurance is up for renewal. Mitel software assurance and support is a software support package that. Mitel 5320e5330e5340e ip phones user guide, version 5. If you have legacy mitel equipment and need some help, we are here. Mitel platinum reseller partner for mitel software assurance opus. Mitel hot desk phones i cant make or receive calls videos. Our support channel is local and they are super sharp and great to work with.
Click here to access free training videos on mitel products mitel software assurance and support. Mitel business phone systems, voip, collaboration tools. Mitel standard software assurance technical support. Apr 25, 2017 its hard to get excited about new desktop phones many telephone manufacturers are moving towards pc phone applications, uc collaboration software, smartphone apps and twinning to cell phones as a way to supplement or replace traditional desktop phones. Mitel hot desk phones i cant make or receive calls. These services isolate, replicate and resolve complex technical issues that may come up in operations, engage product development for bug fixes when needed, and provide access to software. Mitel 54005682 premium software assurance mivoice office base. With the release of the new software assurance program, many intertel mitel 5000 owners have requested information regarding the features and benefits of the latest software enhancements made available from mitel. Technical inquiry and case management resolution of reported incidents or issues entitlement to major software releases.
I find it a really difficult thing to sell explain justify. We use the full mitel application suite from the micollab, boarder gateways, mitel 3300 controllers, contact center manager server, and of course mitel phones. However, mitel will refuse to help vendor they require help from manufacturer. However, worth noting, that it does not seem as if mitel provides much, if any, selfhelp options online. Standard software assurance is mitel s core software support offering, which includes access to software releases, updates, technical support services during normal business hours, and online knowledge base. Instead of building a front end ourselves, we were able to bring. Software assurance provides access to the latest software releases and vendor support via your. We will need to enroll the system in mitel software assurance to access system software upgrades. Mitel platinum reseller partner for mitel software assurance. The company offers digital and ip, consoles and conference phones, and collaboration software, virtualized unified communications, and cloud.
Mitel software assurance options telcom innovations group. Mitel also sells maintenance plans, an advanced remote monitoring service, warranty and repair plans and software assurance coverage. Mivoice connect software can be installed on any currently supported mitel hardware but note the comments for end of life of the older fullwidth sg voice switches, discussed below. Mitel software assurance options telcom innovations group, llc. Mitel software assurance and support swas is a software support package that protects your mitel communications investment by providing access to software updates, new functionality and ongoing technical support. Mitel refuses support to certified installer if we refuse software assurance. Mitel platinum reseller partner for telephone systems. Manufacturer will continu to support system even if customer wont take software assurance. Maintenance is a vital part of ensuring ongoing health and maximizing the business value of your mitel communications investment. The standard offer includes a license entitlement for mitels secure remote management service.
Its generally cheaper long run to keep everything current, that way theres no unpleasant surprises and business relationships are healthy, especially when needed. Mn phone system support business telecommunications support. Mitel standard software assurance technical support for. Based in ottowa, canada, mitel offers an impressive portfolio of cloud based services available around the world. Analogue phones mitel 6710 analogue, mitel 6730 analogue. Cloud services and telephone systems if you dont want to pay for upgrades, maintenance, phone bills or warranty on your phone system, move it to the cloud. There are seven reasons why mitel software assurance adds more value to your telephone system.
As the foundation and to complement partner and mitel customer care, mitel offers software assurance and support software assurance services. Mitel premium software assurance phone system architecture. Mitel refuses support to certified installer if we refuse. Jan 30, 2017 beyond that, mitel does list some of its support functions, including mitel software assurance, repair services, managed services, mitel customer care and mitel performance analytics. Mitel platinum reseller partner for telephone systems opus. Its hard to get excited about new desktop phones many telephone manufacturers are moving towards pc phone applications, uc collaboration software, smartphone apps and twinning to cell phones as a way to supplement or replace traditional desktop phones. We have 2 mitel 415 manuals available for free pdf download. Mitel is definitely a leader in this movement, however, their new 6900 series phones. Robust system featuresmitel is a true endtoend communications solution, from ip phones, to the operating software, to voice switches, to advanced applications. The company offers digital and ip, consoles and conference phones, and collaboration. They can also be perfectly integrated into one of the mitel platforms and used as a system phone. Staying up to date with software releases, fixes and security patches keeps your mitel communications system running smoothly and ensure your.
A mitel software assurance and support subscription is included with the. Beyond that, mitel does list some of its support functions, including mitel software assurance, repair services, managed services, mitel customer care and mitel performance analytics. Dec 11, 2019 mitel also sells maintenance plans, an advanced remote monitoring service, warranty and repair plans and software assurance coverage. As the foundation and to complement customer care, we offer software assurance and support software assurance services through our partner mitel. Mitel software assurance and support swas is a software support package that protects your mitel communications investment by providing.
Mitel is definitely a leader in this movement, however, their new 6900 series. Mitel software assurance and support services play an important role in helping your mitel system remain current and insures cady business technologies has the manufacturer support needed for critical failures. Rule of thumb with mitel software and sw assurance is pay me now or pay me later. Mitel software assurance mitel software assurance and support is recommended for customers to help optimise the performance and value of their mitel unified communications uc solution. Mitel networks inc company profile and news bloomberg. Broadcast notifications across a broad range of devices, including desktop pcs and phones, mobile phones, paging systems, sms text, email, and many others to reach the widest possible audience. Mitel announces promos on their new 6900 series phones. There are two different levels of support and service for you to choose from. The program ensures that you stay up to date with software releases, fixes, and technical support to keep your system running smoothly. If you have an nec or a mitel phone system, you may be familiar with the term software assurance. Software assurance programs enhance the longterm value of your communications investment.
If i need an axxess card or phone replaced after may 30, 2014 what do i do. Mitels solutions have evolved over time, driven by the strive for constant innovation. We keep our software assurance up to date on all mitel products. The value plus package offers an upgrade on the phones to higherend models, includes a lite version of the highly popular mitel phone manager application, and 2 more years of software assurance for a total of 3 years. Swa standard is the base software assurance program that includes. Why is it important to keep your mitel software current. The software assurance award is a testament that our customers find value in what we do and how we do it, year after year, said matt pingatore, ceo of packet fusion. By keeping software solutions current, organisations can take advantage of the latest feature capabilities to enhance communications and business processes to better serve clients. Mitel has more than 70 million users in almost 100 countries, and powers two billion business connections through out the world. Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of major league baseball and our 30 clubs. As a mitel platinum partner, opus is qualified to offer and deliver mitel software assurance and support swas at highly competitive rates. Buy a mitel premium software assurance technical support for mivoice call rec or other phone system architecture at.
Packet fusion named mitels top software assurance partner. Mitel software assurance mitel software assurance and support is recommended for customers to help optimise the performance and value of their. The authorized installer says if we dont they the software assurance, then they can not even support us. Learn how to resolve issues with making or receiving calls with mitel hot desk phones. Standard software assurance is initially included with the purchase of new mitel software products for a period of 90 days after which it must be purchased. Mpa key benefits for partners for customers premium software assurance for mivoice connect customer success. Mitel sip phones are platformindependent phones with a wide range of features. Mitel powers more than two billion connections every day and we are confident in their ability to provide communications solutions to meet the demands of our iconic new stadium and the wider business. The top partner of the year award demonstrates our dominance in the premise and cloud world with mitel. Tag mitel software assurance 4sight communications. Mitel sip phones on mivoice office 400 first support mivoice office 400 fea tures and have a separate users guide. Mitel software assurance and support program or swas as it is known by mitel resellers, is an essential purchase if you have a mitel telephone system.
A mitel swas subscription on mitel software products entitles mitel partners like opus, on behalf of the customer, access to new software releases, updates, and mitels technical support resources. Mar, 2017 maintenance is a vital part of ensuring ongoing health and maximizing the business value of your mitel communications investment. Mitel software assurance and support services play an important role in helping your mitel solution remain current and insures cdn has the manufacturer support needed for critical failures. If a problem resolution requires mitel support and your system is not under software assurance, mitel will not provide cdn technical support of any sort, if. This video demonstrates how mitel partners and resellers can renew mitel software assurance swa for the. A base subscription that includes 8x5 access to technical support as well as software patch updates, hot fixes, and entitlement to major software releases. Mitel networks inc company profile and news bloomberg markets. Mitels software assurance protects and enhances the longterm value of your communications infrastructure. Mitel sip phones on mivoice office 400 first support mivoice office 400 fea tures and have a. Call us today to enroll your system in the software assurance program and schedule your upgrade. Broadcast notifications across a broad range of devices, including desktop pcs and phones, mobile phones, paging systems, sms text.
This ensures that all components are optimized for peak performance. Brookside can help you with your mitel equipment so call us today. Staying up to date with software releases, fixes and security patches keeps your mitel communications system running smoothly and ensure your investment. Mitel software assurance and support services play an important role in helping your mitel solution remain current and insures partners technology has the manufacturer support needed for critical failures. Standard software assurance is mitels core software support offering, which includes access to software releases, updates, technical support services during normal business hours, and online knowledge base. Mitel will support you throughout the life of your solution with a broad choice of services. Packet fusion named mitels top software assurance partner and top west regional partner for 2019 josh wendt 20200224t. Mitel software assurance and support services play an important role in helping your mitel solution remain current and insures partners technology has the manufacturer support needed for critical. Our cloudbased telephone system solutions give you predictable costs and easy, flexible expansion without sacrificing features, onsite emergency support and active consultation. Mitel software assurance is offered via mitel trained and authorized partners. Apr 24, 2020 benefits of mitel software assurance renewal.
747 1304 22 303 609 1023 305 1286 208 901 741 1188 249 787 1076 754 272 644 369 1224 1496 1125 1532 1407 536 1221 533 1121 739 1158 1421 722 1140 999 515 724 1134 383 349 558 1139 1340 1356 379 999 769 126 254